Product reviews on websites such as Amazon.com represent a convenience sample of customer satisfaction. Suppose an electronics company investigates sales of their products on Amazon and finds that 88% of customers were satisfied with their purchase. The company also found that happy customers only rarely reviewed a product: of the 88% of customers who were satisfied, only 6.1% of them posted a review on Amazon. On the other hand, 14% of unsatisfied customers posted a review.

What percent of reviews posted by these customers were by unsatisfied customers? Hint: Assume 100 customers have made purchases from this company on Amazon. Round your answer to the nearest tenth of a percent.

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